DISSATISFACTION WITH MEDICAL PRACTICE.

Abstract

Objective: The objective of our study is to identify and describe the main sources of dissatisfaction with medical
services among the population of MMCH.
Method: A cross sectional survey was conducted in august 2014 among the patients and attendants who visited
the MMCH by using convinces sampling method. The list of reasons of dissatisfaction were taken from the previous study done in Lithuania.
Results: Study subjects were selected on the basis of convenience sampling from outpatients setting.study participants include n=100 males and n=100 females of age group ranges between 20-60 years. They belongs to
poor socioeconomic status. They were interviewed and asked the reasons for the dissatisfaction.
Long queues to see the doctor was the commonest complaint. No money to buy medication (n=144, 72%), doctors are not willing to help when they have no money to buy medicine (n=154, 77%), health care services are of
not good quality (n=120, 60%), Excess paperwork (n=104, 52%), lots of problem in getting to the specialist needed (n=112, 56%), long queue just to get a receipt for an appointment with the doctor (n=158, 79%), not satisfied
with the fee of investigation (n=110,55%), not satisfied with doctors way of examination (n=110, 55%), lacking
attentiveness to the patients (n=102, 51%).
Conclusion: We found that the causes of dissatisfaction among most patients were cost of medicine and delay
in seeing the patients.
Key Words: Dissatisfaction, patients, Medical practice, skills and attitude.