Implementation of hospital management information system (HMIS) in Muhammad Medical College Hospital (MMCH): Challenges & Opportunities for Management.

Abstract

Introduction: Since the recent revolution in the IT industry of Pakistan, hospitals are switching to automated information system (IS). Hospitals liked AKU, Indus Hospital, Shaukat Khanum Cancer Hospital are one of the examples of such change. The main purpose of using this technology is its transparency, efficiency and effectiveness in the delivery of services, but at the same time, implementation of such system in hospitals is also a big problem for management.

Methodology: A cross sectional descriptive study was conducted in different departments of Muhammad Medical College Hospital (MMCH), Mirpurkhas. 30 staff members including paramedics, accountants, supervisors and administrators were interviewed by using a closed ended questionnaire. The variables assessed were regarding knowledge, attitude, participation and willingness towards the implementation off HMIS at MMCH.

Results: 30 staff members were approached for interview, majority of them were between 20-30 years of age. Most were unaware about the intention of top management about the implementation of HMIS. 30% of staff had basic IT skills, however 20% were not able to demonstrate IT skill. The gap of communication during between stakeholders were also identified.

Conclusion: This study suggests MMCH should focus on improved planning and coordination between departments, capacity building through trainings and awareness sessions in employees to accept change and involve middle management in the process. The study further recommends hiring professional and qualified personnel in future recruitment process.

Key Words:

HMIS, MMCH, IT, IS, PMIS, MIS, Mirpurkhas